FAQs

Oopsie. Did we make a poopsie? It’s super duper easy. Click here to visit the returns centre, and it'll walk you through the process.

We offer exchanges or store credit on retail items that are unworn and in the same condition received for up to 60 days after purchase.* 

Australian returns are donated to the homeless and disadvantaged through our Thread Together partnership. So, if it's the wrong size or something else isn't quite right, click here to get started, and we'll make it right.

*In other words, don’t send us back a tee that has mysterious stains on it. We tend to lick things to identify the source. And we don’t want to get sick or pregnant.

You can return the item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item. Free items will not be included in the store credit.

You can exchange the item that you obtained at a discounted price or for free only if you exchange with the same product type and same value.

Ok—we get it, you live in a country that doesn't deport tennis players, fancy pants. Keep pouring hot sauce into our wounds, why don't you?

Anyway, you win. We ship worldwide. Click here for international delivery times.

Click here for our updated shipping time estimates, based on current order volumes. You can track your order here. If your brownies contain anything that rhymes with marriedjolana, please meet us at the back of our warehouse at midnight. And bring a slice or seven.

Alright, pal. Just because you can order ice cream in your underpants doesn’t mean you can bully us into sending you tracking deets immediately.

But we always do. So, 99% of the time, it’s due to our email notifications being sent to your spam inbox. Check there first. You could also add support@sidekickthreads.com to your trusted contacts list (if you really, really love us) and subscribe to SMS updates.

If you think your order was stolen by internet pirates (or you just can’t find a tracking number), send us an email. We’ll enlist Sherlock Holmes to investigate.  

Oh, it’s you—one of those fruitcakes that hates getting dopamine-boosting deliveries.

Well, yes, you weirdo. We offer click and collect, but only for Melbourne customers. Simply select pickup at the first stage of checkout 😎

If it’s because the local postie is coughing on your mail, maybe try blowing them a kiss. There’s nothing like a bit of awkwardness to cut through the tension.

International Orders: PayPal, Shop Pay, Apple Pay, Google Pay, Mastercard, Visa and Klarna.

Australian Orders: PayPal, Shop Pay, Apple Pay, Google Pay, Mastercard, Visa, Afterpay, Klarna and Zip Pay.

Thread Pay coming soon!

Us too, friend. Us too. You can find a size chart next to the size options on every product page. Simply follow the instructions to find your perfect size. And if you’re really, really struggling, feel free to get in touch.

So—you must live in your parents’ basement, eh? Here, maybe try this first: How to Wash Clothes in a Washing Machine (For Dummies). 

In short, your threads should last a long time with a little love and tender care. Here’s our love-you-long-time guide:

1. Turn your threads inside out. 

2. Machine washing is totally fine, but try and make sure it’s a cold wash and a gentle cycle. 

3. You can throw them in the dryer, but it’s much better to air dry. 

4. There’ll be some minor shrinkage after washing, which is standard cotton 101—a bit like your standards when you’re still single at thirty.

Sheesh—you must love soy lattes and ethically-sourced dingleberries. What’s with the third-degree?

Don’t fret, pals. We’re all tree huggers at Sidekick Threads. All our threads are printed and packed on demand. All of our garments are ethically sourced from China and Bangladesh. All factories are routinely audited to ensure they meet ethical standards relating to work conditions, minimum remuneration, no child labour, workers' benefits, and protection of the environment. While we would like to use all-Australian products, this is unfortunately not possible due to the costs involved and the lack of local manufacturers that exist these days. 

First and foremost, we love you. We add fresh designs every Thursday - AKA Sidekick Threads Thursdays. If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.

Well, are you still using photos of a skinnier doppelgänger on your dating profile? 

Just like your waistline, variances in sizing are impossible to avoid during production, even with top-notch quality control. The measurements provided in our size charts are just an indicator of sizing, so please allow for variations of 1-2 centimetres.

So, please just have that fifth frosted cupcake. Treat yo self. 

Ahh, so you’re into unicorn vomit? Sure you can. Flick us an email, and we’ll customise the order to your liking.*

*This is not an open invitation to send us strange suggestions. We don’t stock ‘brown like the colour of my bamboo toilet paper after that chilli con carne last night’. We suggest therapy, but please keep using bamboo toilet paper. Do the good things for the environment.